In order to return merchandise, you must obtain an RN number from our customer service department.
e-mail to stlouis@logos.cy.net

- You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping.

- We charge a 20% restocking fee for any returned merchandise.
Any shipping cost you incur from returning the product to us will not be refunded.

- Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

- We do not offer refunds or exchanges on Open Skincare items due to health reasons. Please make your selections carefully.

We require the following information to process your return.
(If this information is not included, we will be unable to process your return).

• RN number (provided by us on request via e-mail to stlouis@logos.cy.net
• Full name and address
• Phone number
• E-mail address
• Packing slip
• Original Order Confirmation Number
• Your reason for returning the merchandise

Please return the merchandise to:
St. Louis Trading Ltd
15B Arch. Kyprianou Str.,
2059 Nicosia. Cyprus

- All returns must be shipped back to us using a traceable courier. (UPS, FedEx, USPS Delivery Confirmation)

- Any package that has not been received by us and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return.
Any package returned to us marked as "refused", "unclaimed", or "undeliverable" will be subject to return shipping charges.

Cancel Your Order
Orders may be canceled providing you contact us within 24hrs from the Order Confirmation.
Send an email to stlouis@logos.cy.net with CANCEL in the SUBJECT and include your order confirmation number.

Claims
You must notify us within 15 days from the date of your order if you did not receive it.